Cancellation Policy

In-stock orders

We pack quickly, which is good news until you want to change something. You can cancel an in-stock order at no cost while it is still awaiting fulfilment — in practice, within about 12 hours of placing it, and always before it moves to packed or shipped.

Once an order is packed we can no longer stop it. Refuse the parcel or send it back under the Return Policy instead.

Pre-orders

A pre-order is reserved stock, not shipped stock, so there is more room. While your pre-order is still reserved and unshipped you may cancel it at any time, for any reason, for a full refund of everything you paid, including shipping.

If our expected shipping window moves, we will email you the new date and you can cancel then for a full refund. We will not hold a pre-order indefinitely against your money.

How to cancel

Where self-service cancellation is available for your order, it appears on the order page in your account. Otherwise email George@TheFishHawkJig.com or call (877) 858-BAIT with your order number and say you want to cancel. The sooner you tell us, the more likely we can catch it before it is packed — an email at 2am is faster than waiting for the phone line to open.

Refunds on cancellation

A cancelled order is refunded in full to the original payment method. We issue it within 5 business days of the cancellation, and your bank typically posts it within 10 business days after that. See the Refund Policy for the detail.

Cancellation by us

Rarely, we may have to cancel an order ourselves — stock that turns out to be unavailable, a pricing or listing error, an address we cannot ship to, or a payment we cannot verify. If that happens we will contact you and refund you in full. We will not fulfil an order at an obviously wrong price without talking to you first.

Changing an order

Changing a shipping address, a color or a quantity is the same conversation as cancelling: tell us before it is packed and we will do it. After that, the parcel has to travel and come back.