Policy
Shipping Policy
How and when your jigs travel, what it costs, and what to do when a parcel goes astray.
Last updated September 5, 2026
Where we ship
We ship within the United States, including Alaska and Hawaii. We do not currently ship internationally. If you are outside the US and want FishHawk jigs, write to us — we would rather hear from you than have you guess.
Processing time
Every jig is hand-tied, so orders are packed in the order they arrive. In-stock orders normally leave us within 1–2 business days. Orders placed on a weekend or a holiday start on the next business day.
A pre-order ships when the run it belongs to is finished. The expected window is shown before you pay and we email you when it moves.
Delivery estimates
Once a parcel is with the carrier, standard delivery within the continental US typically takes 3–7 business days, and expedited services less. Alaska, Hawaii and rural routes take longer.
These are the carrier’s estimates, not guarantees. Weather, holidays and carrier backlogs are outside our control, and we cannot promise a delivery date on a service that does not itself guarantee one.
Shipping cost
Shipping is calculated at checkout from your address and the size of your order, and shown in full before you pay. Where an order qualifies for free shipping, the threshold and the amount still to go are shown in your cart.
Tracking
You get a confirmation email when you order and a second email with tracking when it ships. Tracking can take up to 24 hours to start updating after the label is created — a number that shows nothing yet usually means the parcel has not been scanned, not that something is wrong.
Addresses
Check your shipping address before you pay. We ship to the address given, and a parcel sent to a mistyped address that is delivered there counts as delivered. If you spot a mistake, contact us immediately — before the order is packed we can fix it, and after that we cannot.
Lost, delayed or damaged parcels
If tracking has not moved for 7 business days, or a parcel is marked delivered and is not with you, email George@TheFishHawkJig.com with your order number. We will open a trace with the carrier and, where a parcel is genuinely lost, replace or refund the order.
If a parcel arrives damaged, photograph the box and the contents before unpacking further and send us the pictures — a carrier claim depends on them.
Taxes and duties
Sales tax is calculated at checkout where we are required to collect it and is shown before you pay. As we ship only within the US, there are no customs duties or import charges to consider.