Return Policy

The window

You may start a return within 30 days of the date your order is delivered. After that we can no longer accept the item back, though a manufacturing defect is always worth telling us about — see Warranty below.

What we can take back

• Jigs and packs that are unused, unfished, and in the condition and packaging they arrived in.
• Complete packs returned complete. A 6-pack or 36-jig pack is priced as a set and must come back as one.
• Items bought directly from this store. Anything bought from a dealer or a marketplace has to go back to the seller you bought it from.

What we cannot take back

• Jigs that have been fished, rigged, or removed from their packaging.
• Custom, personalised or special-order items made to your specification.
• Gift cards.
• Anything returned outside the return window, or without a return authorisation.

How to start a return

Email George@TheFishHawkJig.com with your order number and which items you want to return, and we will reply with a return authorisation and the address to send it to. Please do not ship anything back before you have that authorisation — unauthorised parcels cannot be matched to an order and cannot be refunded.

Return shipping

If the return is because we shipped the wrong item, or the item arrived damaged or defective, we pay the return shipping and send you a prepaid label. In every other case — a change of mind, the wrong color ordered, a pack you decided against — the return postage is yours to cover.

Use a tracked service. Until a return reaches us it is your parcel, and we cannot refund something that never arrives.

Where to send it

Once your return is authorised, send it to:

Damaged, defective or wrong items

Check your order when it arrives. If something is damaged in transit, defective, or simply not what you ordered, tell us within 7 days of delivery and send a photograph if you can. We will replace it or refund it in full, including what you paid for shipping, and we will cover the cost of sending the original back.

Warranty

Every FishHawk Jig is hand-tied, and we stand behind the workmanship. If a jig fails because of a defect in materials or construction rather than ordinary use, contact us with a photograph and your order number and we will replace it. Hooks dulled by fishing, paint worn by rocks, and jigs lost to a snag are the cost of a good day on the water, not defects.

Exchanges

The quickest exchange is a return and a new order: return the original for a refund and place a fresh order for the color or pack you want, so the item you actually want is not held while a parcel is in transit. If you would rather we swap it directly, tell us when you request the return authorisation and we will arrange it.

Refunds

What happens once your return reaches us — timing, method and deductions — is set out in the Refund Policy.